In order to claim one’s rights, one must first be fully aware of them.
Based on this knowledge, you will be able to make the right moves and optimal decisions concerning your health and your life.
  • Is there any law of the State defining hospital patient rights?

    Hospital patient rights are defined in Law N.2071 Government Gazette 123/92, article 47, attached in the link provided www.dikaiomamou.gr (Section: Patient rights).

    SPECIAL SOCIAL BENEFITS

    • P.P.C. SOCIAL RESIDENTIAL TARIFF
  • What is the Social Residential Tariff?

    Ministerial Decision Δ5-ΗΛ/Β/Φ1.21/12112/20.06.2013 (Government Gazette Β 1521/21.06.2013) issued by the Ministry of Environment, Energy and Climate change under authorization by Law 4001/2011 (Government Gazette Α 179/22.08.2011), designated the criteria, conditions and process for inclusion of Power Customers in the Vulnerable customer register, to implement the provisions of Chapter 6 of the Code of Power Supply to Customers (Government Gazette Β 832/09.04.2013).

  • Which vulnerable populations are eligible for the S.R.T.?

    Only Residential Customers are eligible for inclusion in the Vulnerable Customers Register, and only for the power supply of their primary residence. Eligible individuals include those on low income, families with three or more children, long-term unemployed, disabled or overage individuals, as well as those on life support, based on specific income criteria as well as on the maximum 4-month power consumption limit designated for each of the categories.

  • What are the SRT eligibility conditions for disabled individuals?

    The tariff is granted as long as the following conditions ARE FULFILLED:

    • The power supply is intended for the primary residence.
    • The account is registered under the name of the beneficiary or their spouse.
    • The applicant is an individual with a disability rate of at least 67%, or an individual responsible for a family member with a disability rate of 67% or more
    • The annual household income is less than € 23,500.

    All power providers apply special protection measures to all Vulnerable Customers, such as a period of at least forty days to pay their bills, the possibility to pay in interest-free instalments, withholding of the provider’s right to suspend the account (cut off power) due to outstanding charges over the winter (November to March) or summer (July to August) periods, as well as stricter conditions for contract termination on behalf of the provider.

    In case both the four-month power consumption applicable for Vulnerable Customers and the median four-month consumption on an annual rolling basis are over the limits set for this specific consumer category, the aforementioned protection measures are suspended for the four-month period affected.

  • What details should a prospective beneficiary be aware of in order to submit an application?

    Customers who intend to apply are only required to know the following:

    1. Their power supply details (Electronic payment code and Account number)
    2. Their ID card details as well as their Tax registration number (in case they are married, the spouse’s Tax registration number is also required)
    3. Customers on life support should also state:
    4. Their Social security number
    5. The insurance fund they are registered with
    6. The registration number of a certificate issued by the social insurance fund they are registered with, stating that the domestic use of a life support device is necessary for the patient’s survival. In the event of uninsured patients, the registration number of an equivalent certificate issued by a public hospital is required.
    7. That they indeed hold such a certificate

    Beneficiaries must keep the original copy of said certificate for as long as they benefit from the SRT, and submit it in case a relevant inspection takes place. The existence and content accuracy of said certificate, as well as the accuracy of the solemn statement including the aforementioned details may be checked against the records of other public services.

  • What measures shall be implemented to facilitate the operation of the Social Residential Tariff (SRT)?

    To accelerate the implementation of the Social Residential Tariff and facilitate the inclusion of beneficiaries in the scheme in case the power supply is not registered under their name and a change of name is required, PPC S.A. clarified the following:

    • An advance payment is not required when the contract is signed.
    • The advance payment shall not be more than 20 Euros and shall be broken down into six (6) equal bi-monthly instalments to be incorporated into the following bills.
  • How are applications submitted?

    Applications for inclusion in the Social Residential Tariff scheme are submitted online on www.dei.gr

    by phone on 11770 | MondayFriday : 7a.m.-7 p.m.

    Applications for inclusion in the Vulnerable Customers Registry are submitted annually from 1 October to 15 December, with effect from the beginning of the following year. Applications may be submitted after this period as well, though in that case the scheme will be effective for the remainder of the year after the relevant documentation has been reviewed in full.

    It should be noted that the beneficiaries included in the Vulnerable Customers Registry for one year are also included in said Registry for the following year without submitting a new application, if there has been no change in the details of their initial application. However, in case the details of the initial application have been modified, submission of a new application is required. Moreover, if an inspection of said details carried out by the competent bodies (such as the Ministry of Finance or OAED [Manpower Employment Organization]) indicates that a beneficiary does not meet the inclusion criteria, they shall be excluded from the Vulnerable Customer Registry. Beneficiaries identified as “Individuals on life support” are an exception to these provisions, as they need to submit a new application every year.

    For more information, visit the P.P.C. website : www.dei.gr

    ΕΚΤΑΚΤΟ ΕΙΔΙΚΟ ΤΕΛΟΣ ΗΛΕΚΤΡΟΔΟΤΟΥΜΕΝΩΝ ΔΟΜΗΜΕΝΩΝ ΕΠΙΦΑΝΕΙΩΝ (ΕΕΤΗΔΕ)

    Regulatory framework : Circular Number: 1056 14 March 2012
    Definition of the method and process for certifying and collecting the special tax for electrified structured surfaces (EETIDE).

    Article 3 : Conditions and process for implementing the provisions of par. 6, Article 53 of Law 4021/2011 concerning exemption from the EETIDE tax or calculation thereof applying a reduced tax rate of 0.5

  • What are the conditions for implementing the provisions of par. 6, article 53 of Law 4021/2011?

    Concerning the calculation of the EETIDE tax applying a reduced tax rate, or the exemption from said tax pursuant to the provisions of par. 6, Article 53 of Law 4021/2011, the General Secretariat of Information Systems specifically decided on the following:

    1. a) An EETIDE tax with a reduced tax rate will be imposed to individuals with many children.

    A reduced tax rate (0.5) will apply to owner-occupied properties partially or fully owned or lawfully enjoyed by: i. individuals with many children, as defined in paragraphs 1-3, Article 1 of Law 1910/1944, on condition that, in the year preceding the year when said tax is to be imposed, all taxes related to the children included in the aforementioned provisions of Law 1910/1944 are payable by those individuals, pursuant to Article 7 of the Income Tax Code (Law 2238/1994, Government Gazette issue 151 Α), and the household INCOME does not exceed 30.000 Euros. Eligible individuals with many children must not own assets with a value exceeding 150,000 Euros, increased by 10,000 Euros for every dependent child, based on the tax forms submitted for fiscal year 2008, ii. Spouses of individuals with many children, and also spouses sharing ownership of an owner-occupied primary residence. The reduced tax rate also applies when one or more of the dependent children fully or partially own or enjoy the use of an owner-occupied residence, as a result of the death of one of their parents. IF the property belongs to both spouses or to one or more dependent children, as a result of the death of one of their parents, the total value of the property owned by both spouses or the total value of the property of an individual with many children and dependent children must not exceed 150,000 Euros, increased by 10,000 Euros for every dependent child, based on the tax forms submitted for fiscal year 2008. An individual with many children is determined as such considering independently the number of children noted in codes 003 and 004 of the tax form submitted for fiscal year 2011, so long as it is greater or equal to 4. The family income is calculated considering only the amounts noted in table 4 (real taxed income) of the tax form. The reduced tax does not apply if the owner-occupied property is located in an objective value zone exceeding 3,000 Euros, as well as for owner-occupied property area exceeding 120 s.m., which is increased by 20 s.m. for each dependent child, up to a maximum of 200 s.m.

    In case where the property is co-owned by the individual with many children and a third individual not eligible for the reduced tax rate, the reduced tax rate shall be calculated on the basis of the ownership rate held by the individual with many children.

    1. b) EETIDE tax with a reduced tax rate to individuals with disability or individuals with disabled dependents.

    A reduced tax rate (0.5) will apply to owner-occupied properties partially or fully owned or lawfully enjoyed by: i. an individual or dependent, in terms of taxation, pursuant to article 7 of the Income Tax Code (KFE), with disability greater or equal to eighty percent (80%), or in cases of individuals with cerebral paralysis, mental disability, autism or DOWN syndrome, greater or equal to sixty seven percent (67%). Eligible individuals with disability must not own assets with a value exceeding 150,000 Euros, increased by 10,000 Euros for every dependent child, based on the tax forms submitted for fiscal year 2008, ii. Spouses of individuals with disability, and also spouses sharing ownership of an owner-occupied primary residence. If the property is owned by both spouses, the total value of the property of both spouses should not exceed 150,000 Euros, increased by 10,000 Euros per dependent child, based on the tax forms submitted for fiscal year 2008. The reduced tax rate does not apply if the owner-occupied property is located in an objective value zone exceeding 3,000 Euros, as well as for owner-occupied property area exceeding 120 s.m., which is increased by 20 s.m. for each dependent child, up to a maximum of 200 s.m. In case where the property is co-owned by the individual with disability and a individual not eligible for the reduced tax rate, the reduced tax rate shall be limited on the basis of the ownership rate held by the individual with disability.

    1. c) EETIDE exemption for the unemployed

     An exemption from EETIDE will apply to owner-occupied properties partially or fully owned or lawfully enjoyed by: i. long-term unemployed individuals, with uninterrupted unemployment time equal to or greater than one year, on the date of the first EETIDE-including bill of each year, who are enrolled in OAED registers or Maritime Employment Agency registers and such branches or the Athens and Thessaloniki daily newspapers’ personnel unemployment account or Athens and Thessaloniki press technician unemployment account or ii. unemployed individuals who have been subsidised with regular subsidy by the above bodies and accounts for a period of a minimum of six (6) of the twelve (12) months preceding each time the date of issue of the first EETIDE-including bill of each year.

    In both cases, the unemployed individuals’ family income shall not exceed 12,000 Euros, increased by 4,000 Euros for each dependent child and the value of his/her property shall not exceed 150,000 Euros, increased by 10,000 Euros for each dependent child, based on the tax forms submitted for fiscal year 2008.

  • What is the provided procedure and supporting documents necessary for EETIDE exemption or its calculation using the reduced tax rate by the Tax Office?

    In cases where the power consumption bill has been issued by PPC or alternative power providers, although the property is exempt or EETIDE must be calculated using a reduced tax rate, as per the provisions of law 4021/2011, article 53, par.6, the exemption or EETIDE calculation using a reduced tax rate is effected by the Tax Office competent for the beneficiary’s income tax, pursuant to the procedure stipulated in article 2, par. of this document, provided the beneficiary produces a photocopy of the income tax statement for fiscal year 2011 or 2012 as the case may be, the income tax clearance statement of the same year, so long as it has been issued, as well as the income tax clearance statement of fiscal year 2008 Unified Property Tax or the property acquisition contract after January 1, 2008, if the property claiming exemption or calculation using a reduced tax rate was acquired after that date. The EETIDE exemption or reduced tax rate calculation decision shall have the form of examples 2 and 3, depending on the case at hand.

    In addition to the above, the beneficiary is required to produce the following supporting documents, depending on the case at hand:

    1. a) in the case of individuals with disability, a certificate issued by the competent authority, certifying the disability and rate thereof (health committee, insurance carrier)
    2. b) in the case of unemployed individuals, a certificate from the applicable competent body on unemployment.

    RELEVANT LAW (Government Gazette issue 756-14/03/2012)

  • What is the procedure envisaged for recruitment, reduced service and exemptions?

    REDUCED MILITARY SERVICE

    Pursuant to law 3421/2005, article 7 Government Gazette Issue 302/13-12-2005 Issue. A) the right to reduced military service is transferred to the following soldier categories, if they wish to claim it:

    Α.Six-month term:
    1All brothers of six or more living siblings, as well as the two eldest brothers of five living siblings.
    2The sole or eldest son, both parents of whom are incapable of any type of work or are deceased.
    3Father of two living children.
    4All individuals with a spouse incapable of any type of work.
    5Permanent residents of a foreign country.
    6All individuals who served in arms in a military capacity in the ordinary armed forces or another country, except allied countries or member states of the European Union, for a minimum period of six months.
    7All individuals who acquire Greek Nationality after completing their thirty fifth year of age by means of naturalisation or are registered in Male Registers as undeclared, because they acquired Greek Nationality as a result of being born on the Greek Dominion, pursuant to the provisions of law 3284/2004, article 1, par. 2 (Government Gazette Issue 217/A)
    B.Nine-month term (currently serving 8 months):
    1The two eldest brothers of four living siblings.
    2The sole or eldest brother of three living siblings.
    3The sole or eldest son of a parent who is incapable of any type of work or has completed his/her seventieth year of age or is a widow/widower.
    4The sole or eldest son of a deceased parent or unwed mother.
    5Father of one living child.
    Γ.In accordance with law 3421/2005, article 55, par. 1b (Government Gazette Issue 302/13-12-2005 issue A), expatriates, who interrupt their permanent residence in a country of the former eastern coalition or Turkey and come to Greece directly or through another country are entitled to be transferred to the class of individuals eligible for reduced military service of a six-month term, so long as they enlist in the Armed Forces within five years from being enrolled in the Male Register and are definitively dismissed, if they so desire, after completing three months of real military service.
    Δ.Pursuant to law 3421/2005, article 58, par. 1 (Government Gazette Issue 302/13-12-2005 issue A), the sole or eldest son or brother of an individual who died while serving, in any capacity, in the Armed Forced, Hellenic Police, Fire Department and Port Police, and as a result either died or was injured due to an act of terrorism, is definitively dismissed from the Armed Forces after completing real military service of at least three months, if he so wishes.

    ENLISTMENT EXEMPTIONS

    Α.Legislation
    1Conscripts, who as a result of being eligible for reduced military service have no further obligation to serve real military service or additional military obligation, may submit the supporting documents at any time after the initial call of their class.
    2IF after being deemed eligible to reduced military service there is a remaining time of real military service that may be bought off, the supporting documents for eligibility and buying off are submitted at the same time and the calculation of the time bought off is performed as per the provisions of law 3421/2005, article 72, par. 5.
    3So long as the necessary documents are at the Conscription Office, the interested party must submit a request for the eligibility transfer, and ratified photocopies of these documents are attached thereon. Upon accepting the request to transfer eligibility of reduced military service, Conscription Offices shall enter the previsioned transfer, which is also notified to the Unit, where the interested individual is serving.
    4All individuals eligible for reduced military service may apply to the competent Conscription Office to waive their right to fulfil the reduced military service obligation. Conscription Offices shall enter the relevant change in the conscription sheet and notify the Unit where these individuals are serving. The application of the conditions stipulated in law 3421/2005, articles 7 and 8 will be re-examined so long as the documents are submitted for the re-transfer of reduced military service to eligible individuals.
    5In case where the request to become eligible for reduced military service is dismissed, Conscription Offices shall notify the interested individual, by means of a justified document, of the reasons for dismissal and the individual's capability to appeal the decision. The documents shall not be returned to the individual, but will be kept on file at the Conscription Office. The notification is made through the Unit, where the interested individual is currently serving, which shall draft the relevant receipt and send it to the competent Conscription Office
    6The appeal against a health committee rejective decision is submitted in the form of a simple request to the competent CO. Subsequently, the CO must submit, within five (5) days of the petition, directly to the competent Supreme or Review Health Committee the following: a. The appeal. b. A copy of the rejective decision of the health committee. c. FullTax Registry Number (TRN) of the father or brother referenced to the health committee. d. Full TRN of the mother or wife referenced to the health committee, so long as she served in the Armed Forces in any capacity. 7. The appeal document to the Supreme or Review Health Committee is also notified to the interested individual (father, mother, brother or spouse) in order to be informed of the new re-examination procedure. Correspondence from Conscription Offices to Health Committees and opinions from Committees to Conscription Offices are distributed solely through official channels
    Β.Enlistment exemptions: Certain categories of individuals are exempt from enlisting. These include:
    1Individuals deemed by the competent health committees or Armed Forces councils as unsuitable for enlistment, for health reasons.
    2Individuals irreversibly convicted by any criminal court to imprisonment or a sentence, which implies degrading in the military and the crime for which they were convicted has not been granted amnesty, nor has a pardon been issued nor a statutory limitation of the sentence applies, accompanied by a lift of the consequences of the conviction.
    3The father of three or more living children, if he so wishes.
    4The sole or eldest son of deceased parents, who has at least one single and under-aged sibling or one that is single and incapable of any type of work, if he so wishes
    5The widower of at least one living under-aged child or one that is single and incapable of any type of work, if he so wishes.
    6The father of at least one living under-aged child or one that is single and incapable of any type of work, whose wife is incapable of any type of work, if he so wishes
    7Foreigners who are monks at Mount Athos and acquire Greek Nationality upon being hired as novices or monks, pursuant to the Constitution of Greece, article 105, par. 1. Greek priests now serve their military service.
  • Provision of Transportation Cards for SNPs

    The relevant clarifying Circular on the provision of transportation cards for SNPs is attached herewith

  • Permit to enter the down town traffic ring

    Exemptions:

    The following are excluded, among others, from the measures limiting vehicular traffic in down town Athens Government Gazette Issue 1613/17.08.2007):

    a.) Passenger automobiles, especially adapted or automatic for the transfer of disabled civilians, so long as they are driven by the disabled individuals themselves, or which carry them, provided the disabled individual has the relevant certificate from the competent Local Administration Welfare Divisions, to which the automobile license plate number refers.

    b.) Automobiles carrying patients in need of frequent treatment (e.g. Renal disease patients, cancer patients, poliomyelitis patients or patients with disabilities), so long as they carry the said individuals, provided the patients have the relevant certificate from the country’s relevant Prefectural Local Government Welfare Divisions or departments. The certificate shall be granted to interested individuals by the competent Local Government Social Welfare Divisions, following the issuance of a relevant certificate by the Hospital where the patient undergoes treatment, stating the term and frequency of the necessary treatment and the automobile license plate number. Certificates shall be granted at the discretion of the Prefect, for serious cases only.

    A ratified photocopy of the following documents is required for the issue of the relevant certificate by the District:

    1. Vehicle license
    2. Driver’s license or licenses in case of a second driver
    3. Identification card or cards in case of a second driver
    4. Document certifying that the vehicle is adapted or automatic (a)
    5. Certificate issued by the Hospital where the patient is treated (b)
    6. As well as a photocopy of a PPC, OTE (telephone) bill, etc. in the applicant’s name.

    (Competent body: local Districts)

    Relevant law (ISSUE NO. 290 – 30/11/2005)

  • Reduced working hours due to disability applied to employees who enjoy special regulatory working hours
ΜΕΓΕΘΟΣ ΓΡΑΜΜΑΤΟΣΕΙΡΑΣ